Glo910 device can be returned within 30-days of purchase, and rest of the products (Oil910, Serum910, Accesories and Pure Bottle), are FINAL SALE and cannot be refunded unless received damaged. All Gift Cards are FINAL SALE and cannot be returned.

We are only able to issue refunds for GLO products purchased directly from If purchased from another retailer, please contact them directly for information on their return policy.

For all refunds and returns, the serial number and proof of purchase are required. Find here how to find the serial  number.  

All returns must be communicated in writing through customer support contact form.